At ANZIY E-COMMERCE CO., LIMITED (referred to as “ANZIY”, “we”, “us”, or “our”), we are proud to provide reliable international shipping services, currently covering the United States and more than 200 countries and regions worldwide. Nothing matters more to us than delivering exceptional value and seamless service to our customers. We are continuously expanding and optimizing our shipping network to meet your needs, striving to exceed expectations with every delivery across the globe.
Shipping Options & Service Details
| Service Type | Free Standard Shipping (Calculated Economy Rate) | International Priority Shipping & Handling |
|---|---|---|
| Cost | Free (economy rate calculated at checkout) | Calculated during checkout (customs protection add-on available: 7% off total order value) |
| Estimated Delivery Time | 7–15 business days | 5–10 business days |
| Customs Confiscation Coverage | Not covered | Covered (add-on option available at checkout) |
| Extra Packaging Protection | No | Yes |
| Tracking Details | Yes | Yes |
| Order Processing Time | 2–3 business days (excludes weekends & holidays) | Under 24 hours (excludes weekends & holidays) |
| Shipping Couriers | DHL, UPS, EMS, DPD, FEDEX | DHL, UPS, EMS, DPD, FEDEX |
| USA & Canada | 7–12 business days | 5–7 business days |
| United Kingdom | 7–15 business days | 6–10 business days |
| Europe | 7–15 business days | 6–10 business days |
| Rest of the World | 6–20 business days | 6–15 business days |
| Undeliverable Countries | China, North Korea | China, North Korea |
Frequently Asked Question
Q: Why do some orders take up to 15 days or longer to ship?
A: To combat high levels of credit card fraud, we manually review every order for suspicious activity. We also submit any potentially fraudulent orders to our credit card processor for additional verification. While this process may extend processing times, we operate on minimal profit margins and cannot absorb losses from fraudulent transactions. We appreciate your patience and thank you for supporting our business.
Order & Tracking Notifications
Once your order is successfully placed, you will receive an immediate order confirmation email. When your package is dispatched from our warehouse, you will receive a second shipping confirmation email with your unique tracking number.
In rare cases, shipping confirmations may be sent before tracking details are available. If this occurs, you will receive a follow-up email with your tracking information once it is updated by the warehouse. Please allow up to 72 hours for tracking statuses to reflect on the courier’s official website.
Shipping Packaging & Protection
Free Standard Shipping Packaging
Disclaimer: Minor external box damage may occur during transit, as parcel handling standards vary by country and local postal services. We ensure all garments are securely packaged to protect against damage, but outer packaging wear is not eligible for refunds or claims.
Paid Priority Shipping Benefits
Priority Shipping includes enhanced protective packaging and expedited order processing — your order skips standard fulfillment queues, saving 3–5 days of wait time. This reduces the risk of your selected items going out of stock and ensures the safest, most reliable delivery experience available.
Shipping Destinations & Couriers
- Asia (Primary): Hong Kong, Indonesia, Japan, Malaysia, Macau, Philippines, Singapore, South Korea, Thailand, Taiwan | Shipped via EMS/DHL
- Asia (Other): India, Kyrgyzstan, Oman, Yemen, Saudi Arabia, Turkmenistan, Tajikistan, United Arab Emirates, Uzbekistan | Shipped via Aramex/DHL
- Americas (Primary): United States, Canada | Shipped via DHL
- Americas (Other): Argentina, Brazil, Puerto Rico, Mexico, Peru, Chile, etc. | Shipped via DHL
- Europe (Main): Austria, Belgium, Czech Republic, Denmark, Germany, France, Finland, Hungary, Ireland, Italy, Netherlands, Norway, Spain, Switzerland, Sweden, Slovakia, United Kingdom, etc. | Shipped via DHL/FedEx/DPD
- Europe (Other): Romania, Russia, Ukraine, Turkey, Portugal, Estonia, Greece, etc. | Shipped via EMS/DHL/FedEx/DPD
- Oceania: Australia, New Zealand | Shipped via EMS
Backorders
We do not guarantee continuous stock for all items. If an item in your order is out of stock and will not be restocked within 2 business days, we will contact you promptly to discuss options: backorder details, available substitute items (if applicable), or a full reimbursement in lifetime store credits. For time-sensitive or urgent orders, please email us or direct message us on Instagram to confirm availability and expedite fulfillment.
Delivery Guarantee & Requirements
We guarantee your order will be shipped in full and in secure packaging. Please ensure a responsible party is available to receive your package at the shipping address provided; unclaimed packages may be returned to our warehouse, and additional re-shipping fees may apply for redelivery.
Shipping Delays
Estimated delivery dates are not guaranteed, and delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather conditions or natural disasters
- Delivery addresses located outside major metropolitan areas
- Unforeseen service delays by our courier partners
- Temporary product stock shortages
- Delivery to PO Box or APO/FPO military addresses
- Orders placed during weekends or public holidays
- Credit card authorization, verification, or fraud review delays
ANZIY E-COMMERCE CO., LIMITED reserves the right to update or modify this Shipping Policy at any time without prior notice. The most current version will be posted on our website and applies to all orders placed after the update date.