This Refund Policy governs the terms and conditions for refunds related to purchases made on our official website. By placing an order with ANZIY E-COMMERCE CO., LIMITED (referred to as “ANZIY”, “we”, “us”, or “our”), you acknowledge that you have read, understood, and agreed to all terms outlined below. Please review this policy carefully before completing your purchase.
Returns for Personal Reasons
We do not accept returns or requests for refunds due to personal reasons, including but not limited to:
- Change of mind or preference
- Incorrect size selection (we recommend checking our detailed size guide prior to ordering)
- Mismatched expectations regarding color, style, or fit
- Unwanted or duplicate orders
We strongly advise you to verify all order details (size, color, quantity, shipping address) and confirm your purchase decision before submitting your order, as personal reason refunds will not be approved.
Refunds for Defective Products
We stand behind the quality of our womenswear products. If you receive an item with genuine manufacturing defects or quality issues, you may be eligible for a full refund, no return required after defect verification. Please follow the strict process below to submit your refund request:
Eligibility & Submission Steps
- Submit your request within 7 calendar days of receiving the product (delivery date as tracked by our shipping carrier).
- Send a detailed refund application email to our customer service team, with clear, well-lit photos of the defective area(s) attached as proof.
- Our quality control team will review your claim within 3 business days. Once the defect is officially confirmed, we will process a full refund to your original payment method promptly.
- If you do not receive a response from our team within 3 business days, please resend your inquiry or check your spam/junk folder before reaching out again.
Important Email Reminders
To ensure seamless communication and avoid missing our official responses, please adjust your email settings as follows:
- Add our customer service email: anzhidianzi_photon@163.com to your safe sender list or contacts
- Certain email providers (e.g., Hotmail, Outlook) and antivirus software may filter our automated replies into the spam/junk folder — always check this folder if you do not hear from us within the stated timeframe
Defective Products NOT Eligible for Refund
Refund claims for defective products will be denied under the following circumstances:
- The defect is reported more than 7 calendar days after the product delivery date
- The product has been used, worn, washed, altered, or damaged by improper handling/use
- The defect is caused by accidental damage, normal wear and tear, or neglect
- The order recipient differs from the original purchaser (excluding verified quality defects confirmed by our team)
- Insufficient or fake photographic proof of the defect is provided
Required Information for Refund Requests
To speed up the review process, please include all of the following details in your refund email:
- Your full legal name
- Primary email address associated with your order
- Full shipping address linked to the order
- Order number (located in your order confirmation email)
- Exact product name and SKU/item number
- Detailed description of the defect/damage
- Clear, close-up photos showing the defect (multiple angles are recommended)
Once your refund request is verified and approved, our team will provide step-by-step guidance for the refund processing timeline. We appreciate your patience and understanding as we work to resolve your issue efficiently.
ANZIY E-COMMERCE CO., LIMITED reserves the right to update or modify this Refund Policy at any time without prior notice. The most current version will be posted on our website and applies to all orders placed after the update date.